Frequently Asked Questions

1. How long are shipping times?

Your products will ship out within 2 to 7 business days of you placing your order, and then take 2 - 10 days to reach your doorstep.

2. What's your return policy?

Instead of returning items, if you are not satisfied with our product (poor craftsmanship, broken) within 30 days of receiving it, then we will offer you a full refund. Why? Every return has a carbon footprint, and we want to do our part to preserve the environment in every way that we can. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. What happens if I receive the wrong item?

If there's an issue with your order -- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll send you a replacement or offer you a refund. You won’t be asked to ship the product back to us.

4. Can I cancel my order?

Cancellations are only possible if you cancel the order before it is shipped out. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

5. Do you offer exchanges?

We do not offer exchanges. We only replace items if they are defective or damaged.  We do not offer exchanges if you changed your mind or ordered the wrong size. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you the correct one.